Almen Labs Customer Services - Almen Laboratories, Inc.

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Free on-line training
For free on-line training please visit Almen's Free on-line application page. This service will allow user to process simple application files on-line without any purchasing or downloads. Samples of different images (for visual representation only) and data files could be found in Sample data Imaging and Sample Data Statistics pages. For further education please visit Almen's rich Web Links page for scientific, engineering and academic references.

On-site training
Almen Labs will accommodate your on-site training needs at the price indicated on the Pricing Table below.

Standard support
Almen Labs Standard Support can be purchased at the prices indicated on the Pricing Table below and includes:

Fax-on-demand, in the order it is received;

E-mail-on-demand in the order it is received;

10% discount on the next case study fees;

10% discount on on-line service fees (see Paid on-line applictions);

10% discount on additional Almen's software purchases;

50% discount on software upgrades.

Almen Labs Priority Support can be purchased at the prices indicated on the Pricing Table below and includes:

Fax-on-demand response within 24 hours;
E-mail-on-demand response within 24 hours;
Up to 15% discount on the next case study fees;
20% discount on on-line service fees (see Paid on-line applications);
Up to 20% discount on additional Almen's software purchases;
Free participation in beta-sites programs (will require signing Almen Labs' Beta-site Agreement);
Free software upgrades with purchase maintenance.

Product or service	Price	Duration
Image Companion^® Standard Support	12% of the product price	One Year
Image Companion Lite^™ Standard Support	12% of the product price	One Year
Data Companion^® Standard Support	12% of the product price	One Year
Data Companion^™ Standard Support	12% of the product price	One Year
Image companion^® Priority Support	25% of the product price	One Year
Image companion Lite^™ Priority Support	25% of the product price	One Year
Data Companion^® Priority Support	25% of the product price	One Year
Data Companion Lite^™ Priority Support	25% of the product price	One Year
Almen's On-site training	Travel, lodging and out of pocket expenses plus fees for service at these rates: $95 per hour for non-Ph.D. employee; $155 per hour for Ph.D. employee	As needed

* NOTE: All prices are subject to change without notification.

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